{"id":214,"date":"2012-12-10T05:37:30","date_gmt":"2012-12-10T05:37:30","guid":{"rendered":"http:\/\/blogs.magicjudges.org\/conferencecontent\/?p=214"},"modified":"2013-04-26T21:03:12","modified_gmt":"2013-04-26T21:03:12","slug":"red-wire-green-wire","status":"publish","type":"post","link":"https:\/\/blogs.magicjudges.org\/conferencecontent\/2012\/12\/10\/red-wire-green-wire\/","title":{"rendered":"Red Wire, Green Wire"},"content":{"rendered":"

The following Document contains information originally provided by Omar Diez<\/a><\/span><\/span><\/h3>\n

Starting: Roleplaying<\/p>\n

Situation: With already won game, drawing extra cards with
\nJace that\u2019s not in play. Calling a judge, trying to explain it\u2019s a game
\nloss. Player gets angry, opponent picks him for his mistake, begins
\nshouting, then insulting, then physically aggressive.
\nBrainstorming: Analyzing the roleplaying
\nWhat he did right?
\nWhat he did wrong?
\nWhat could have been done in a different way?
\n\u201cSpeech\u201d: how to cut which wire
\nFirst, talk about our position as tournament officers, and how that
\nmakes us responsible not only for the good running and the integrity
\nof the tournament, but also of the enjoyment of every player. If we
\nlet a situation escalate, we\u2019re not only making the tournament worse
\nfor us or for the opponent, but also for the player that turns
\naggressive, probably unintentionally.
\nTalk about prevalence of anxiety disorders and impulse discontrol,
\nand about differences between instrumental aggression (planned, as
\na way to reach a goal) and reactive aggression (uncontrolled and
\nout of frustration), and how most of the aggressive conducts in
\ntournaments are reactive.
\nSo when a player becomes uncontrolled, it\u2019s a mistake to think it\u2019s
\nhis fault and evade all responsibility. Probably we could have
\ndefused that bomb earlier. But how?
\nWhat we say:
\n– When approaching the table, try to be \u201cthe one that makes the
\nquestions\u201d, not letting the players argue between them and
\ntrying them not to talk at all when the other is giving you his
\nversion.
\n– Don\u2019t jump to the fix-and-penalty before you ask about all
\ninformation and inform the players about what the infraction
\nwas and why.
\n– When a player gets stubborn about a point, repeat a short
\nsentence that gives him the information he needs at the
\nmoment, so he can grasp it even if he\u2019s mad about it.
\n– Don\u2019t get into arguments about policy, or try to explain an
\nangry player the \u201cwhy\u201d under your ruling when he\u2019s angry. Tell
\nhim you can meet later to talk about it. Finish the ruling with
\nshort and directive sentences (\u201cThis is the final ruling. You can appeal it to the HJ. If you don\u2019t, please keep playing\u201d). Also,
\njust don\u2019t answer when a player provokes or taunts you.
\n– Try not to put words into the mouth of any player, because it
\ncan make them feeling like \u201cmisunderstood\u201d and escalate the
\nsituation.
\n– Be polite and friendly, but don\u2019t say \u201csorry\u201d. We are not sorry
\nfor applying the rules, they are good policies, they are there for
\na reason, and we shouldn\u2019t and the message that we regret
\nthat infraction may add to the feeling of \u201cunfairness\u201d.
\nHow we say it:
\n– Non-verbal communication is very important: try to get at the
\nsame level as the players, and to make them feel comfortable:
\nsmiling, showing your palms, or making eye contact regularly.
\n– The player will probably raise the tone of his voice when
\ngetting angry. If you do the same (so to make yourself heard)
\nyou will sanction his shouting. You have to appear firm, but in
\na lower tone that normal, and a bit slower. That makes the
\nplayer stop and try to get silent so they can listen to you.
\nSecurity:
\n– Take in account that bringing a player that\u2019s showing he may
\nget out of control out from his table is helpful for trying to
\ndefuse him, as he won\u2019t be feeling the \u201cpeer pressure\u201d or try to
\nact. But also, making him isolated from other players makes
\nthe event more secure for them: if the player gets violent, we
\nshould prefer it\u2019s to us than to players.
\n– Physical contact is a hard one: don\u2019t try if you don\u2019t know very
\nwell what you\u2019re doing. When you know a player from outside
\nMagic, and he\u2019s risking to go out of control, a little contact from
\nyour fingers on shoulders or similar, could take him \u201cback to
\nreality\u201d, where you\u2019re his pal and not an enemy. But many
\ntimes it can be an opening for more violent contact, so usually
\nyou should try to avoid it. If the player tries to run away, let
\nhim, don\u2019t try to grab, as it\u2019s a natural movement to push
\nwhoever grabs you, or even hit blindly.<\/p>\n

Conclusions, summary, and questions.<\/p>\n","protected":false},"excerpt":{"rendered":"

the following document is an explanation of how to deal with angry players. The green wire is the way to de-escalate and the red wire… well : BOOOOOOM !!!!<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[12],"tags":[58,115,145],"language":[],"class_list":["post-214","post","type-post","status-publish","format-standard","hentry","category-diplomacy-and-investigations","tag-diplomacy","tag-document","tag-omar-diez"],"_links":{"self":[{"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/posts\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/comments?post=214"}],"version-history":[{"count":8,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/posts\/214\/revisions"}],"predecessor-version":[{"id":696,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/posts\/214\/revisions\/696"}],"wp:attachment":[{"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/media?parent=214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/categories?post=214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/tags?post=214"},{"taxonomy":"language","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/conferencecontent\/wp-json\/wp\/v2\/language?post=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}