{"id":885,"date":"2017-04-11T10:00:28","date_gmt":"2017-04-11T14:00:28","guid":{"rendered":"http:\/\/blogs.magicjudges.org\/feedback\/?p=885"},"modified":"2017-04-21T19:02:29","modified_gmt":"2017-04-21T23:02:29","slug":"feedback-from-players","status":"publish","type":"post","link":"https:\/\/blogs.magicjudges.org\/feedback\/2017\/04\/11\/feedback-from-players\/","title":{"rendered":"Feedback From Players"},"content":{"rendered":"<p><span style=\"font-weight: 400\"><a href=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Marcos-Sanchez.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-893\" src=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Marcos-Sanchez.jpeg\" alt=\"\" width=\"179\" height=\"179\" srcset=\"https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Marcos-Sanchez.jpeg 300w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Marcos-Sanchez-150x150.jpeg 150w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Marcos-Sanchez-125x125.jpeg 125w\" sizes=\"auto, (max-width: 179px) 100vw, 179px\" \/><\/a>In the judge program, feedback takes on many forms &#8211; Flash Feedback, face to face feedback, self reviews, etc,. However, these forms of feedback typically come from your judge peers, whereas there\u2019s another valuable source of feedback &#8211; your players. Your players are the mirror in which you can see whether everything you\u2019ve spent time working on is actually working to make the event better for them. To that end, let\u2019s look deeper at the feedback we receive from players. <\/span><\/p>\n<p><span style=\"font-weight: 400\">First off, player feedback takes on a lot of forms. From audible complaining and venting of emotions to uneasy and confounded looks, players are CONSTANTLY giving us feedback. Verbal feedback is important, and that\u2019s what we\u2019re typically very good at responding to, but nonverbal feedback is another area where you can make a positive impact in a meaningful way. It\u2019s our job to interpret all the feedback we\u2019re receiving and make decisions to improve the event. <\/span><\/p>\n<p><span style=\"font-weight: 400\">One visible method of feedback which may go unnoticed is the uneasy player, the one who has just received a ruling, but is unsure whether it\u2019s correct. Confusion is demonstrated by a puzzled look on the face, along with hesitant speech and possibly the \u201cuh, yeah, I guess\u201d response. What they\u2019re attempting to communicate to you is that they don\u2019t understand your ruling, or that they are surprised because they are convinced that it worked another way.<a href=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Induce-Despair.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-897 aligncenter\" src=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Induce-Despair-215x300.png\" alt=\"\" width=\"193\" height=\"269\" srcset=\"https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Induce-Despair-215x300.png 215w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Induce-Despair-90x125.png 90w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Induce-Despair.png 223w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/a> <\/span><\/p>\n<p><span style=\"font-weight: 400\">Feedback is essential to providing the best customer service possible. Identifying when a player is unsure or not getting your ruling means that your job isn\u2019t done. Here are some common scenarios you may encounter, and some methods that you can try to make sure you\u2019re clear and your rulings are understood. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Rules Clarifications:<\/b><span style=\"font-weight: 400\"> Elaborate as much as you can about the rule and why it works the way it does. \u201cYour Vesuva enters the battlefield tapped as a copy of Stomping Ground even if you pay 2 life, because it\u2019s the Vesuva ability that\u2019s instructing the card to come in tapped. While the Stomping Ground ability gives you the option to pay 2 life to have it enter untapped, Vesuva\u2019s own ability will still cause it to enter tapped.\u201d<a href=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Lens-of-Clarity.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-898 alignright\" src=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Lens-of-Clarity-215x300.png\" alt=\"\" width=\"215\" height=\"300\" srcset=\"https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Lens-of-Clarity-215x300.png 215w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Lens-of-Clarity-90x125.png 90w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Lens-of-Clarity.png 223w\" sizes=\"auto, (max-width: 215px) 100vw, 215px\" \/><\/a><\/span><\/li>\n<li style=\"font-weight: 400\"><b>Philosophy Clarifications:<\/b><span style=\"font-weight: 400\"> If a player has an issue with a ruling and can\u2019t understand why we have to enforce it, help them consider a viewpoint that\u2019s not about their specific circumstance to help them better understand. Something like \u201cI understand that you don\u2019t believe you were playing slowly, but how would you feel if your opponent spent a minute deciding how to tap their mana to cast a Kitchen Finks, and then another 2 minutes to just pass the turn back to you? Time is valuable to each player and we have to make sure that everyone gets a fair chance to use an appropriate amount of time to play the game.\u201d<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Comprehension Clarifications:<\/b><span style=\"font-weight: 400\"> If a player just doesn\u2019t understand how something works, make an analogy that may help them better understand the concept. Something like \u201cFirst strike is like a soldier who is better trained and fast enough to get a hit in on their opponent before they can get hit.\u201d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Ultimately, your goal should be to clarify the reasoning behind your ruling so that they can process what\u2019s going on. It\u2019s only after players can grasp why something exists the way it does that they can accept it. Most importantly &#8211; don\u2019t leave until you get feedback from the player that they understand the ruling. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Players will also provide verbal feedback about the event. Often a player will pull a judge aside and offer their observations on something that they noticed. In this case, you\u2019re being given direct feedback from your customer about your success at making their experience a good one. If there\u2019s negative feedback, address it as best you can. If you can\u2019t resolve the issue immediately, get the player to the person who can. At the very least, offer to pass that feedback along to the appropriate person. Most importantly, don\u2019t ever let a player talk at you and then do nothing with what they\u2019re telling you. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Receiving feedback from players is an active process that requires you to be engaged in your observations. To really get the most from your players, I recommend talking with players and outright asking them for feedback from their perspective. Be open and engaging by talking to them between rounds, creating a fun atmosphere, and welcoming them to come to you with feedback are all strategies where you can empower a player to reach out to you. Don\u2019t be the judge who hides behind the counter talking about other things with the staff. Instead, make yourself available!<\/span><\/p>\n<p><span style=\"font-weight: 400\">A great new tool for us is the <\/span><a href=\"http:\/\/blogs.magicjudges.org\/blog\/2016\/10\/01\/magic-judge-feedback-cards-and-link\/\"><span style=\"font-weight: 400\">Judge Feedback Form cards<\/span><\/a><span style=\"font-weight: 400\"> that were announced last year. These cards provide an opportunity for players to be heard if they\u2019re concerned about any interaction they have with a judge in a method that\u2019s safe and non-confrontational. Beyond that, it gives us the opportunity to demonstrate confidence in our abilities. If you believe that you\u2019ve done the right thing, and the player still disagrees, offer them a card. Write out your name and the event on the back, and encourage them to share their feedback with the leaders of the Judge Program. You can even do so if you\u2019re doing a great job and want to hear more from a player who said they really liked what you did during an event.<a href=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Deep-Analysis.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-896\" src=\"http:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Deep-Analysis-215x300.png\" alt=\"\" width=\"175\" height=\"244\" srcset=\"https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Deep-Analysis-215x300.png 215w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Deep-Analysis-90x125.png 90w, https:\/\/blogs.magicjudges.org\/feedback\/files\/2017\/04\/Deep-Analysis.png 223w\" sizes=\"auto, (max-width: 175px) 100vw, 175px\" \/><\/a> <\/span><\/p>\n<p><span style=\"font-weight: 400\">While getting feedback from your peers is important, it\u2019s not the full picture of what you bring to an event. A judge can tell you how a tone or approach you took to a call <\/span><i><span style=\"font-weight: 400\">could<\/span><\/i><span style=\"font-weight: 400\"> impact a player, but the player can tell you how it <\/span><i><span style=\"font-weight: 400\">actually<\/span><\/i><span style=\"font-weight: 400\"> affected them in real time. They can show you things about your event that you may not have considered, and bring a new perspective to help you do your best. Keep your eyes and ears open for feedback from players, as you can\u2019t actually have a complete picture about how you\u2019re growing without it. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the judge program, feedback takes on many forms &#8211; Flash Feedback, face to face feedback, self reviews, etc,. However, these forms of feedback typically come from your judge peers, whereas there\u2019s another valuable source of feedback &#8211; your players. Your players are the mirror in which you can see whether everything you\u2019ve spent time [&hellip;]<\/p>\n","protected":false},"author":338,"featured_media":888,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4,80],"tags":[84,44,83,81],"language":[78],"class_list":["post-885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-blog","category-players","tag-edited-by-erin-leonard","tag-guest-blog","tag-marcos-sanchez","tag-players","language-en"],"_links":{"self":[{"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/posts\/885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/users\/338"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/comments?post=885"}],"version-history":[{"count":5,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/posts\/885\/revisions"}],"predecessor-version":[{"id":900,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/posts\/885\/revisions\/900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/media\/888"}],"wp:attachment":[{"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/media?parent=885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/categories?post=885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/tags?post=885"},{"taxonomy":"language","embeddable":true,"href":"https:\/\/blogs.magicjudges.org\/feedback\/wp-json\/wp\/v2\/language?post=885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}