Hi,
My name is Billy San Juan. I’m a Level 1 from San Diego, CA. Welcome to my blog.
I’ll be focusing on a variety of topics in this series. Most of the topics will center around customer service interactions. These articles will be based on a modified paradigm taken from the Psychology world:
The idea is that our thoughts, feelings, and behaviors influence each other. I have taken this model and modified it slightly to fit our needs:
I wanted to start off this Judge-blog by linking to my original customer service article from 2013. I look forward to writing for you all. I hope I can contribute to the zeitgeist we call Judge Blogs.
http://blogs.magicjudges.org/articles/2013/04/23/customer-service/