Customer Service I – A Link


My name is Billy San Juan. I’m a Level 1 from San Diego, CA. Welcome to my blog.

I’ll be focusing on a variety of topics in this series. Most of the topics will center around customer service interactions. These articles will be based on a modified paradigm taken from the Psychology world:

File:CBT.pngThe idea is that our thoughts, feelings, and behaviors influence each other. I have taken this model and modified it slightly to fit our needs:

Judge Triad.png
I wanted to start off this Judge-blog by linking to my original customer service article from 2013. I look forward to writing for you all. I hope I can contribute to the zeitgeist we call Judge Blogs.

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