Cet article génial de Billy San Juan explique tout ce qu’il faut savoir sur le service clients et comment le faire bien.
Service clients
Category: Education & Development
Customer Service
Read all about Customer Service and how to do it right in Billy San Juan's great article!
Authority, Command & Leadership
This timeless article on Leadership by Chris Richter was originally published on wizards.com in June 2010.
Reviewing up – Why is it so hard?
Joshua Feingold & Patrick Cool give valuable advice on how to overcome reviewer's block.
Pourquoi est-ce si difficile d’écrire une review ?
(Article d’origine : Reviewing up – Why is it so hard?) Écrit par Joshua Feingold Écrit par Patrick Cool Cet article fait partie du projet sur les reviews de Riki Hayashi : The Feedback Loop ! Rencontrer des difficultés Les reviews d’arbitres sont un aspect crucial du Programme d’Arbitrage. Néanmoins beaucoup d’arbitres estiment qu’il est difficile […]
Why Do Judges Exist?
Why do Judges Exist? Jason Flatford has all the answers in his new article.
Competitive Scorekeeping with WER
So, your first PTQ as a scorekeeper is coming up soon; what can you expect, and what is expected from you? A brief introduction to scorekeeping at this level of play! Written by Dustin de Leeuw
When Judges are Playing, not Judging
Eric Shukan outlines four roles of judges to think about while you are playing and not judging.
The New Road to Level 3 – The Pre-Event Interview
Jurgen talks about the newest part of the L3 process: the Pre-Event Interview.
The New Road to Level 3 – Qualities and Checklists
Adam summarizes the steps that an L2 working toward L3 should take.