Feedback: A Communication Safety Feature

We’ve all experienced communication breakdowns. Sometimes there are technical factors, like bad reception or ambient noise. Sometimes there is a problem with effectiveness; the communicator is doing a poor job of selecting words. And sometimes there are semantic problems, those times when the intended message doesn’t match the received message. In day-to-day life, semantic problems in communication can cause some damage. Especially when they elicit identity triggers. Last week, used a personal

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Identity Triggers: Who Tells Your Story?

Several factors can cause us to reject instantaneously the feedback we receive. Sometimes the feedback strikes us as off-base, incorrect, or uniformed, causing a truth trigger. Other times we think their opinions or preconceptions of us are unfairly coloring their observations, causing a relationship trigger. And then there are times where what you are told violates a core belief you have about yourself. We call our reaction to this an identity trigger. What the other person is saying feels fundamentally

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